FILE – American Airlines planes
The federal government is fining American Airlines $4.1 million for dozens of instances in which passengers were kept on board planes without a chance to exit during long ground delays.
The U.S. Department of Transportation said Monday it is the largest such fine against an airline since rules covering long ground delays took effect about a decade ago.
Fort Worth-based American owes half the fine in the next 30 days, while the department gave the airline credit for the other half, just over $2 million, for compensation it paid to delayed passengers, according to a consent order that settled the case.
The department said its investigation revealed that from 2018 through 2021, American kept 43 domestic flights stuck on the ground for at least three hours without giving passengers — 5,821 in all — the chance to deplane. There are exceptions in which airlines are allowed to bend the rules, including for safety and security reasons, but the department said none of those were factors in the flights it identified.
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More: Air travel
“This is the latest action in our continued drive to enforce the rights of airline passengers,” said Transportation Secretary Pete Buttigieg, who vowed to hold airlines accountable under consumer-protection laws.
According to the consent order, American said it seeks to avoid any lengthy ground delays, but the 43 flights represented a tiny fraction of 1% of the roughly 7.7 million flights that American and American Eagle operated between 2018 and 2021. The airline said it provided “substantial compensation” to delayed passengers," and has since devoted more management attention to avoiding delays.
Most of the delays occurred at Dallas-Fort Worth International Airport, where American is the dominant airline, and others occurred in San Antonio and Houston when flights heading to DFW were diverted there. Many occurred during thunderstorms, and American was unable to manage its airport gates to let passengers deplane.
The airline took particular issue with delays at Reagan Washington National Airport during a winter storm in January 2019, but accepted the settlement outline in the consent order.
The airline released a statement Monday afternoon addressing the delays while highlighting the use of technology to reduce ground delays.
"American always strives to deliver a positive travel experience to our customers and takes very seriously our responsibility to comply with all Department of Transportation requirements. While these delays were the result of exceptional weather events, the flights represent a very small number of the 7.7 million flights during this time period. We have since apologized to the impacted customers and regret any inconvenience caused. American has committed substantial time and resources to improve its performance on tarmac delays, such as the deployment of Hub Efficiency Analytics Tool (HEAT) to shift arrivals and departures around severe weather to help avoid conditions that can lead to lengthy tarmac delays. We also built new smart gating technology that reduces taxiway congestion and the time aircraft spend waiting for available gates. The tool uses real-time routing, runway information and other data, along with machine learning, to automatically assign aircraft to the nearest available gate. These efforts are already providing significant benefits to our customers and team members, and we continue to look for innovative ways to further improve."
