Riders were unable to buy tickets or reload SEPTA Key cards in order to ride throughout SEPTA's mass transit network on Monday.
As of just before 3 p.m. the issue has been resolved.
According to SEPTA spokesperson Andrew Busch, the issue stemmed from an update from Conduit, which is the vendor for the Key system. SEPTA worked with them to get the system back up and running.
Starting around 5 a.m., the mass transit provider had been dealing with issues for riders who were trying to buy tickets or reload SEPTA Key cards at kiosks, on-board Regional Rail trains and on SEPTA's website.
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In a statement when asked about the issue, Busch said that riders with funds on their SEPTA Key cards and those who have a pass were not impacted -- validators on turnstiles, in buses and trolleys are all working.
"No one is being turned away, we just want them to notify a SEPTA employee so that we can keep track of the number of trips and lost revenue," Busch wrote in a statement.
Also, riders who used the subway, buses and trolleys could still use Apple/Google pay at turnstiles as normal.
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Riders who were unable to buy new tickets were allowed to ride for free.
The transit agency is trying to tally-up how much revenue was lost because of the faulty software update.
This is a breaking news story. It will be updated as new information becomes available.
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