When a man couldn't get his money back for a plane ticket, here's how his issue was resolved

When a man planned a family vacation for 2025 but learned his daughter had a critical illness and wouldn’t be able to go, he tried to get a refund for her ticket. He kept getting denied even though he had a qualifying reason. Thats when he reached out to Tracy Davidson and the NBC10 Responds team, who helped him get his money back.